Troubleshooting

Throughout the UHSD's life (dating back to October 20, 2000), I have helped people with problems that they have had. I have kept all the e-mails, conversation, and other messages, and from them, I have compiled this section. Here is the Troubleshooting Magic Table o' Clarification™:

Problem Ways to tell what is wrong Solutions
Many problems Many problems can be caused by failing to configure all settings. This is especially true if a new game is created without copying settings from the Deafult. Configure all settings (this includes Main Display and such).
When I submit a score, I get an error like: "Cannot display page," "Page not found," "Forbidden," and "Cannot find server." You have probably set the "Page to be display after a score has been submitted" to an address that generates the error you get. Set the page to be displayed to an address without any errors.
I've successfully submitted scores (that is, add.cgi displayed the proper page without generating any errors) to a specific game, but no scores are displayed for that game.
  1. You may not have defined your fileds yet, or you may be trying to use field names that are undefined.
  2. You may have left blank or set your maximum amount of scores to 0.
  3. Scores.dat and/or ascores.dat for that game may have been corrupted somehow.
  1. Define your field names for that game and make sure that you are using these field names when you submit a score.
  2. Go into that game's settings and set the maximum amount of scores to something greater than 0.
  3. Go into that games directory, delete those files, re-create them, and re-CHMOD them properly.
When trying do certain things, I get an Internal Server Error (Error 500).
  1. You may forgotten to set the permissions properly.
  2. You may accidentally deleted or typed something into a particular script.
  1. Set the permissions on the file (see install.htm).
  2. Redownload the UHSD, and re-install that script (see install.htm).
When I submit a score, I get an Internal Server Error (Error 500).
  1. You may have made an error in the security checker. Try emptying that field and see if you still get the error. If no error occurs, this is your problem.
  2. If you still get an error. you may have accidentally deleted or typed something into a particular script.
  1. Fix the error. I can't tell you much more. You can try contacting me for help on this.
  2. Redownload the UHSD, and re-install add.cgi (see install.htm).
After a new score is added to the database, display.cgi does not display it. I need to refersh my browser to get the new scores. The best guess I have is that your browser is being weird. If you think otherwise, you can use Javscript to automatically reload the page.

If you have any problems, contact me and let me know. Thanks.

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